I have two printers installed on Windows Server 2008 R2 (64-bit):
1. Samsung SCX-4521f
2. Samsung SCX-4300
There are two computers (Windows 7 Professional, 32-Bit) connected to this server that utilise these shared printers.
The drivers installed are as follows:
- SCX-4x21_Win7_Print.exe (Win 2000/XP/2003/Vista/2008/Win 7 3.04.96:03 Print Driver 11 Dec, 2009 12.37 MULTI LANGUAGE)
- SCX-4300_Print.exe (Win 2000/XP/2003/Vista/2008/Win 7(32,64bit) 3.04.95:07 Print Driver Jan 19, 2011 53.07 MULTI LANGUAGE)
After printing documents for some time (within a 24 period) the printers no longer respond to print requests.
On the server opening "Control Panel\Hardware\Devices and Printers" shows the two printers with yellow exclamation marks.
The "SCX-4x21" printer shows the "Status" as "Needs troubleshooting" and "Printer: Error".
The "SCX-4300" printer shows the "Status" as "Needs troubleshooting".
Neither will print a test page.
Searching for new drivers automatically returns saying: "The best driver software for your device is already installed".
The error persists and nothing will print.
When double-clicking on the "SCX-4x21" printer (or going to "Control Panel\Hardware\Devices and Printers\Samsung SCX-4x21 Series") you see the following:
"Printer: Error" and "N document(s) in queue".
Clicking on either of these brings up the print queue and shows a document with the status of "Error - Printing".
As each job with an error is cancelled the next one attempts to print and also displays an error like the last.
Once all the jobs are cleared the printer information says "Printer: Ready".
Sending a "Print Test Page" sends the printer into an error state saying "Printer: Error".
With the "SCX-4300", sending a "Print Test Page" displays a bubble saying: "Toner Empty: Replace Toner".
However, I can't see any specific error messages.
How do I find out what exactly "Needs troubleshooting"?
Please can anyone advise further?