Hi Guys,
After replacing some Xerox printers we are struggling with crashing PrinsIsolationHost.exe processes.
Some information about drivers/hardware, we are using Xerox GPD PS V5.6.17.7.0 ( PostScriptsDriver ) driver.
This driver are we using for 5 printers, the model of these devices are "Xerox AltaLink C8055"
We have also en separated Windows 2012 R2 Print server. These problems will show up after opening Outlook and requesting for a print preview. After some seconds Outlook and Print Spooler/PrintIsolationhost are no longer responding.
Bellow you can find one of those dump files after the crash. Every day we have on each Remote Desktop server 10 or 15 Report.WER files about this problem.
I hope that someone has an idea or solution. Thanks in advance
Report.WER:
Version=1
EventType=APPCRASH
EventTime=131932186017480123
ReportType=2
Consent=1
ReportIdentifier=07a17b73-2393-11e9-814f-00155d32d610
IntegratorReportIdentifier=07a17b72-2393-11e9-814f-00155d32d610
NsAppName=PrintIsolationHost.exe
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=PrintIsolationHost.exe
Sig[1].Name=Application Version
Sig[1].Value=6.3.9600.17415
Sig[2].Name=Application Timestamp
Sig[2].Value=54504ed1
Sig[3].Name=Fault Module Name
Sig[3].Value=x3util0N.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=5585.1300.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5a1dd762
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000000000009b37f
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.16.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1043
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=e15f
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=e15f4ca3ac6872000490827973d864f1
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=9943
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=994327fb2dd5ff4becb2668876aa5b84
UI[2]=C:\Windows\system32\PrintIsolationHost.exe
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=PrintIsolationHost stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Windows\system32\PrintIsolationHost.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[5]=C:\Windows\system32\USER32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[8]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[9]=C:\Windows\system32\RPCRT4.dll
LoadedModule[10]=C:\Windows\system32\GDI32.dll
LoadedModule[11]=C:\Windows\system32\SspiCli.dll
LoadedModule[12]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[13]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[14]=C:\Windows\system32\bcryptPrimitives.dll
LoadedModule[15]=C:\Windows\system32\winspool.drv
LoadedModule[16]=C:\Windows\system32\PrintIsolationProxy.dll
LoadedModule[17]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[18]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[19]=C:\Windows\system32\rsaenh.dll
LoadedModule[20]=C:\Windows\system32\bcrypt.dll
LoadedModule[21]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[22]=C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRVUI.DLL
LoadedModule[23]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[24]=C:\Windows\system32\ole32.dll
LoadedModule[25]=C:\Windows\system32\spool\DRIVERS\x64\3\x3up0N.dll
LoadedModule[26]=C:\Windows\SYSTEM32\WinSCard.dll
LoadedModule[27]=C:\Windows\system32\CRYPT32.dll
LoadedModule[28]=C:\Windows\system32\SHELL32.dll
LoadedModule[29]=C:\Windows\system32\spool\DRIVERS\x64\3\MSVCP140.dll
LoadedModule[30]=C:\Windows\system32\spool\DRIVERS\x64\3\VCRUNTIME140.dll
LoadedModule[31]=C:\Windows\system32\spool\DRIVERS\x64\3\api-ms-win-crt-runtime-l1-1-0.dll
LoadedModule[32]=C:\Windows\system32\spool\DRIVERS\x64\3\api-ms-win-crt-convert-l1-1-0.dll
LoadedModule[33]=C:\Windows\system32\spool\DRIVERS\x64\3\api-ms-win-crt-time-l1-1-0.dll
LoadedModule[34]=C:\Windows\system32\spool\DRIVERS\x64\3\api-ms-win-crt-stdio-l1-1-0.dll
LoadedModule[35]=C:\Windows\system32\spool\DRIVERS\x64\3\api-ms-win-crt-utility-l1-1-0.dll
LoadedModule[36]=C:\Windows\system32\spool\DRIVERS\x64\3\api-ms-win-crt-string-l1-1-0.dll
LoadedModule[37]=C:\Windows\system32\spool\DRIVERS\x64\3\api-ms-win-crt-heap-l1-1-0.dll
LoadedModule[38]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[39]=C:\Windows\system32\MSASN1.dll
LoadedModule[40]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[41]=C:\Windows\system32\spool\DRIVERS\x64\3\api-ms-win-crt-locale-l1-1-0.dll
LoadedModule[42]=C:\Windows\system32\spool\DRIVERS\x64\3\api-ms-win-crt-math-l1-1-0.dll
LoadedModule[43]=C:\Windows\system32\spool\DRIVERS\x64\3\api-ms-win-crt-multibyte-l1-1-0.dll
LoadedModule[44]=C:\Windows\system32\spool\DRIVERS\x64\3\api-ms-win-crt-filesystem-l1-1-0.dll
LoadedModule[45]=C:\Windows\system32\spool\DRIVERS\x64\3\api-ms-win-crt-environment-l1-1-0.dll
LoadedModule[46]=C:\Windows\SYSTEM32\cfgmgr32.dll
LoadedModule[47]=C:\Windows\system32\spool\DRIVERS\x64\3\ucrtbase.DLL
LoadedModule[48]=C:\Windows\system32\spool\DRIVERS\x64\3\hpmdp210.dll
LoadedModule[49]=C:\Windows\system32\PSAPI.DLL
LoadedModule[50]=C:\Windows\system32\WS2_32.dll
LoadedModule[51]=C:\Windows\SYSTEM32\dbghelp.dll
LoadedModule[52]=C:\Windows\system32\NSI.dll
LoadedModule[53]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8\Comctl32.dll
LoadedModule[54]=C:\Windows\system32\spool\DRIVERS\x64\3\hpcui210.dll
LoadedModule[55]=C:\Windows\system32\WINHTTP.dll
LoadedModule[56]=C:\Windows\system32\MSIMG32.dll
LoadedModule[57]=C:\Windows\system32\COMPSTUI.dll
LoadedModule[58]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[59]=C:\Windows\system32\spool\DRIVERS\x64\3\x3util0N.dll
LoadedModule[60]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[61]=C:\Windows\SYSTEM32\newdev.dll
LoadedModule[62]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[63]=C:\Windows\SYSTEM32\SPOOLSS.DLL
LoadedModule[64]=C:\Windows\SYSTEM32\mscms.dll
LoadedModule[65]=C:\Windows\SYSTEM32\Cabinet.dll
LoadedModule[66]=C:\Windows\SYSTEM32\SensApi.dll
LoadedModule[67]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[68]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[69]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[70]=C:\Windows\SYSTEM32\ACTIVEDS.dll
LoadedModule[71]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[72]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[73]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[74]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[75]=C:\Windows\SYSTEM32\adsldpc.dll
LoadedModule[76]=C:\Windows\SYSTEM32\devrtl.DLL
LoadedModule[77]=C:\Windows\system32\WLDAP32.dll
LoadedModule[78]=C:\Windows\System32\msxml6.dll
LoadedModule[79]=C:\Windows\system32\spool\DRIVERS\x64\3\PS5UI.DLL
LoadedModule[80]=C:\Windows\system32\SHCORE.dll
LoadedModule[81]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[82]=C:\Windows\system32\spool\DRIVERS\x64\3\x3up27.dll
LoadedModule[83]=C:\Windows\system32\spool\DRIVERS\x64\3\x3coms27.dll
LoadedModule[84]=C:\Windows\system32\spool\DRIVERS\x64\3\x3util27.dll
LoadedModule[85]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[86]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[87]=C:\Windows\system32\spool\DRIVERS\x64\3\Xerox\Language Data\V5.0\en-us\x3txt0N.dll
LoadedModule[88]=C:\Windows\system32\spool\DRIVERS\x64\3\x3core0N.dll
LoadedModule[89]=C:\Windows\SYSTEM32\XmlLite.dll
LoadedModule[90]=C:\Windows\system32\SAMLIB.dll
LoadedModule[91]=C:\Windows\system32\logoncli.dll
LoadedModule[92]=C:\Windows\system32\spool\DRIVERS\x64\3\Xerox\Language Data\V5.0\en-us\x3txt27.dll
LoadedModule[93]=C:\Windows\system32\spool\DRIVERS\x64\3\x3core27.dll
LoadedModule[94]=C:\Windows\system32\spool\DRIVERS\x64\3\x3wfuv27.dll
LoadedModule[95]=C:\Windows\system32\spool\DRIVERS\x64\3\x3wfuv0N.dll
LoadedModule[96]=C:\Windows\system32\spool\DRIVERS\x64\3\x3coms0N.dll
LoadedModule[97]=C:\Windows\system32\mswsock.dll
LoadedModule[98]=C:\Windows\System32\msxml3.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=PrintIsolationHost
AppPath=C:\Windows\system32\PrintIsolationHost.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=E81100A100DC648E95D6A2A3F5D60315